Service & Support
All Unison customers enjoy first class service and excellent technical support from our dedicated team of service engineers. If you experience a machine problem our streamlined procedures and online ticketing system, ensure that the team will respond quickly and resolution times are kept to the absolute minimum. Our team includes experts in all bending applications; software, electrical and mechanical, who are happy to assist you with any queries you may have.
Many customers use Unison’s Internet Support Service, allowing an engineer to remotely access their machines to make any necessary alterations. It’s a quick and easy way to have an expert working alongside you in real-time to resolve issues and ensure interruptions to production are dealt with swiftly.
Unison also offer a range of Service Contracts and Service Level Agreements (SLA’s) which can be tailored to suit your specific requirements. These can include bi-monthly services, bespoke support contracts with maximum resolution times, critical spares management, monthly reports and recommended part replacements.
It is important to us that you maximise your investment in your Unison tube bending machine and therefore we take your machine training seriously. When your machine is installed you will receive comprehensive training from one of our experienced engineers. This can be reinforced with further on- site or remote on-line training, depending on your staff’s needs.
“Our team of dedicated engineers pride themselves on providing first class support, whether on-site or remotely. They are the driving force behind continual product improvement, working closely with our customers to ensure they get the most from their equipment.”
Chris Bond, Service and Support Manager